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Register Support Users

Access to all PaperThin Support resources requires registration through:

http://www.paperthin.com/support/supportplans/Change-support-representatives.cfm

Note: For proper authentication, email addresses entered here must match your site's local profiles.

You can assign different levels of Support access.

 

Registered...

 

Can…

 

Note that...

CommonSpot users

Access Support resources.

Submit enhancement requests

You can designate as many CommonSpot Support users as needed.

Administrators with CPAdmin privileges or the equivalent

  • Update current Support information.
  • Submit CommonSpot Support requests.

Typically, members of the CPAdmin group are also Designated Support Representatives.

Designated Support Representatives (DSRs)

Access all of the above resources and

  • Submit
  • Review
  • Edit
  • Respond

to incident tickets and view history for all incidents in their organization.

Only individuals registered as Designated Support Representatives (DSRs) can interact with incident tickets on the PaperThin site.

At least one Designated Support Representative assignment is included with your CommonSpot license. Customers typically name up to three DSRs.

Review your site's current DSRs at http://www.paperthin.com/support/

See http://www.paperthin.com/support/supportplans/Support-Access-Matrix.cfm for more information.

 

Related Links


You can download PDF versions of the Content Contributor's, Administrator's, and Elements Reference documents from the support section of paperthin.com (requires login).


For technical support:

http://www.paperthin.com/support/