In this interactive training program, mediators and other conflict resolution practitioners in the field of law, workplace, family systems work, business, and government, will gain a deeper understanding about how traditional methods of communication, built on the “rules of war,” can still impact a mediation process despite best efforts to remain neutral. The physiology and dynamics of defensiveness will be examined as related to the mediation process. In addition, participants will learn to identify pitfalls in currently accepted communication practices, such as active listening, and “I messages.” These issues are vital as modeling non-defensive skills is key to a practitioner's success. If clients pick up on even subtle covert messages, it can damage their faith in the process. The Powerful Non-Defensive Model of Communication is used in family, workplace, and community settings.  

Registration fee includes Continental breakfast, Educational materials, and Lunch.

Ethics by Lawrie Parker - Advanced registration is required. Session is 4:15 pm - 6:15 pm.

ONLINE Registration is now available - please go to www.vamediation.org