Superior Court Launches Live Chat Feature

July 31, 2014

The Superior Court of the District of Columbia has launched a live chat feature on the Web pages of the four branches of the court’s Civil Division. Court representatives from the Civil Actions Branch, Landlord and Tenant Branch, Small Claims Branch, and Quality Review Branch will be available to answer questions in real time from the public concerning civil cases, although representatives will not provide legal advice.

The new feature has been developed to increase the court’s responsiveness to the public. The Small Claims Branch and Landlord Tenant Branch contain the court’s highest volume of cases as well as the highest number of litigants unrepresented by an attorney.

“The court strives to ensure access to justice for all in our community, to make our services as convenient and accessible as possible,” said Superior Court Chief Judge Lee F. Satterfield. “The live chat feature that our high-volume Civil Division is adding is just the most recent step in many efforts we are making to help the public, especially those who come to the court without representation by an attorney.”

Representatives will be available to answer questions by live chat Monday through Friday between 8:30 a.m. and 5 p.m., except for the Civil Actions Branch, which will have morning hours only from 8:30 to 11 a.m.

A link for the live chat feature can be found in the right-hand menu of each page for the four branches of the Civil Division. View the branch pages.